How We Handle Your Account Data
We collect the details you type in when you open an account, plus the trail your activity leaves afterwards. That means your name, mobile number, email, and the wallet number you use for bKash, Nagad, Rocket or Upay. Our payment partners return a transaction reference so
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a deposit can be matched to your account wallet; your wallet PIN stays with your wallet provider, never with us. Device data such as handset model, browser and IP helps us catch a login that does not look like you, which is why an OTP lands
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on your phone before a new device gets in. Retention is not one flat number. Transaction records stay longer than a marketing preference, because payment disputes and tax rules need them. Cookies expire on their own schedule; clear them from your browser settings any time and
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you can still log in, you will simply answer the OTP again. Some of this is a legal duty and some is our own choice to keep the service usable. Which rules apply to you depends on local law and your eligible region, and where two
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sets conflict we follow the stricter one. If you are in Bangladesh and want to know what we hold, the support desk will walk you through the categories before you file a request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.