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How 45a Handles Legal Terms and Your Account

Using 45a — whether you deposit via bKash, Nagad, or Rocket, or access the lobby on mobile — means you accept our terms as they apply to your region.

Jurisdiction-dependent accessBangladesh-region policyAccount eligibility termsbKash, Nagad, Rocket wallet rulesContact path for legal queries
45a How 45a Handles Legal Terms and Your Account
HOW WE HOLD YOUR DATA

Data Handling, Cookies, and Account Security

We collect only what is needed to run your account and process transactions. Your bKash, Nagad, or Rocket wallet number is stored in encrypted form and is never shared with unrelated third parties. You can request a summary of what data we hold on your account by contacting support with your account ID.

Account Data Retention

We retain account records for as long as your account is active and for a defined period after closure. Retention periods follow the policy applicable to your region at the time of account creation.

Cookie Use

We use cookies to keep your session active across page loads and to remember your device so you do not have to re-enter your credentials every time you return on the same phone.

Wallet Security

Your bKash, Nagad, and Rocket wallet details are handled under encryption. We do not store your wallet PIN and we never ask for it through chat, email, or any other channel.

Requesting Changes

To update account details or request correction of held data, contact us via live chat or email with your account ID and a description of what needs to change. We process requests in line with our policy period.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you need to raise a formal legal query, dispute a term, or request information about how your account data is held, we have three direct contact paths. Have your account ID and any relevant wallet reference ready before you reach out — it cuts the back-and-forth significantly.

Live Chat Open the chat window from any page in your account. State it is a legal or policy matter at the start so we route it to the right team without delay.
Email Support Write to our support address with your account ID, the specific policy section in question, and your bKash, Nagad, or Rocket transaction reference if it is a payment-related legal query.
Account Help Centre Access the Help Centre from your account dashboard. Legal and policy articles are grouped separately from general how-to articles so you can find the right section quickly.

Legal Questions We Get Asked Most

These are the legal and policy questions that come up most often. If your question is not here, open live chat from your account and ask directly.

Access and eligibility depend on your local law and the region you are in. We recommend you check whether online gaming is permitted in your specific location before opening an account.

Your wallet number is stored in encrypted form and used only to process your transactions. We do not share it with third parties unrelated to your account or payment processing.

Contact us via email or live chat with your account ID and the specific clause you are disputing. We review each case individually and respond through the same channel you used.

Yes. Send a request through live chat or email with your account ID. We will confirm what data we hold and provide a summary within the timeframe set out in our policy.

Accounts may be suspended for policy violations including fraudulent activity, misuse of wallet transactions, or access from a restricted region. We notify you through your registered contact where possible.

Retention periods are defined by the policy applicable to your region at account creation. After the defined period, data is deleted in line with that policy. Contact support for the specific period that applies to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.